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We constantly receive letters and cards from grateful residents and their relatives thanking us for our care. Here is a selection of the many received. We’d love to hear what you have to say about Uplands Care Centre if you have a loved one who is, or has been, a resident here.
Thank you for looking after my mum. You all made her feel welcome and safe. Everyone worked so hard to make mum better. Thank you so much.
KH15.03.18
Extremely impressed with the efficiency and orderliness in the way the place is run. My mother has been complimentary about the food. The staff are always cheerful, helpful and friendly and the premises are clean and secure. I would recommend this place.
AF04.03.18
As you will see I’ve marked excellent, this is because this is how I found the home to be.My stay here has been very comfortable and most beneficial.The physio treatment has worked wonders and I can now do decidedly more than when I arrived when I couldn’t even write my name, I shall work at writing in a straight line.I can now walk with assistance using a frame.
PT13.02.18
Excellent service – 5-star hotel.
CD29.01.18
To all the staff at Uplands- Thank You so much for looking after and caring for Jenny. My kindest regards
AO12.01.18
Got my dad up and walking. Staff are very caring, positive attitude. Good food. Clean environment. Safe.
JS10.01.18
Fantastic in every aspect.
SL10.01.18
My partner and I found everyone friendly, courteous, helpful and they treated the residents with dignity. All the staff are so good with him, it has been a pleasure to visit him and I have seen his progress in a very short space of time. His sister and I can only thank everyone for what they have achieved with him.I can honestly say that all the staff could teach other Acute Rehabilitation Centres how to treat residents. Thank you Uplands.
JW18.12.17
I have found Uplands to be a very helpful and pleasant place to be in. Staff are all very cheery and willing to care. Ideal to make you feel better. Food is always good and a good choice on the menu. I am very grateful that I have been able to stay here and would recommend it to anyone.
PS08.11.18
I was completely surprised by the excellent conditions that prevailed at the Rehabilitation Centre. The best way to describe my situation, was like living in a 5-star hotel.
PH06.11.17
Excellent service. All staff are angels.
TS18.10.18
It is very good.
KC17.10.17
Uplands Rehabilitation Centre is very good.
EJ10.10.17
Pleasant experience, staff very amenable and obliging. Very good food and quality of menu. Very hygienic and clean. Rooms well equipped. Nurses efficient and professional and caring.
VS28.09.17
The food and care is excellent, the people who work here are so lovely. You couldn’t fault them for anything.
MW18.09.17
Made very welcome and very well looked after.
IT18.09.18
All Ok. Physio exceptional.
NS31.08.17
Very friendly atmosphere and some exceptional nurses and health care assistants. Good physical progress made but lacked equipment for cognitive rehab such as white boards or calendars. My husband has a brain injury.
SA19.07.18
Excellent staff and facilities.
CB23.06.17
The service and help provided at Uplands is second to none. All the staff here are among the kindest and thoughtful people I have ever met.
YB19.06.17
Uplands is very helpful. This being my first dealings this year and find staff very obliging.
JC13.06.17
Very good service and care.
BV07.06.17
Tidy and clean. Friendly and helpful staff.
AM07.06.17
I think that all of the staff are welcoming and attentive. Uplands is homey but at the same time, the standards of care are of a high standard. The food is excellent and care is taken to offer the right kind of food that meets the needs of each resident. The physiotherapy is of a high standard and sensitive to patients’ needs and fears.
Sheila T, Wife of ResidentJune 2017
Provide excellent nursing and care staff. Would also like to thank Albert, handyman for his prompt assistance when anything needed doing. Robert and Chris for cleaning and Ronnie who has always returned washing promptly neatly and folded.
DWMay 2017
Just about everything [was done well]. The carers were exceptional, nothing too much trouble. I have nothing, but admiration for all of staff.
YBMay 2017
Pretty good with everything. It’s been a good experience.
MGMay 2017
Good physio, back on feet, nice company.
BV
May 2017
Everything was catered for. Care was provided and motivated me to re-enter the community. The genuine friendly staff were an inspiration, cannot thank you all enough! Well done Akash. I would like to congratulate all at the Uplands Rehabilitation Centre for the genuine love and support they have given me. I will never forget this fantastic Health Care Centre!
JEApril 2017
The staff looked after me very well and respected my privacy at all times.
BGApril 2017
Staff were lovely and helpful in every way. I’ve been very happy and cared for by all the staff.
CCApril 2017
Thank you for keep encouraging me to do physio, all staff are well caring.
GEWApril 2017
We would like to thank each and every one of you for looking after my mum [CD]. You are all a bunch of amazing staff, more a hotel than a rehab! Thank you once again from the bottom of our hearts.
Family of CDMarch 2017
All of the staff in all departments are absolutely excellent and a pleasure to know.
RNFebruary 2017
Some goals have been met and I feel a bit more positive although my confidence still needs help. The experience have been good.
MHFebruary 2017
Everyone always made me feel safe.
PMJanuary 2017
So much care and kindness given. Very respectful and polite staff and relatives were always listened to. It has been positive to be so well cared for.
JCJanuary 2017
Staff did good in every way. I can’t find fault.
JTJanuary 2017
All the staff was kind and helpful and I am sorry to go but I know it my time to go. I am very pleased because you have done everything you can.
RBJanuary 2017
Mum came here from hospital following surgery on a broken leg. The day she arrived she was unable to walk at all and found it difficult to stand by herself. She has been at the centre now for just over 2 weeks and can now walk across the room using either her crutches or walking frame, something we didn’t think we’d ever see her do in such a short time. The physios here have been great with Mum, …she really likes them both and feels comfortable with them. All the nurses and staff have been amazing and we can’t fault any of them – in fact, we don’t think she’d have recovered had she not come here. A big thank you to everyone involved in Mums care, keep it up, you’re all fabulous!
23.05.18
…. Finally, I am so grateful for the wonderfully caring staff, always willing to sort out problems regarding medical needs including the supply of medication from local pharmacies. How fortunate and thankful I am to have been sent to Uplands.
23.03.18
My partner and I found everyone friendly, courteous, helpful and they treated the residents with dignity. All the staff are so good with him, it has been a pleasure to visit him and I have seen his progress in a very short space of time. His sister and I can only thank everyone for what they have achieved with him. I can honestly say that all the staff could teach other Acute Rehabilitation Centre’s how to treat residents. Thank you Uplands.
18.12.17
The standards of care is a very high standard. Physiotherapists are great doing wonderful work with my husband who could not walk or sit they got him back on your feet. Would like to thank all the management and staff for a great job you’re doing. not forgetting the chef who caters for a special diet for my husband. Keep up the good work you all do.
19.07.17
The service and help provided at Uplands is second to none. All the staff here are among the kindest and most thoughtful people I have ever met.
09.06.17
To all the lovely staff at URC – Thank you for my lovely Birthday card and the care you gave in my five weeks of stay here. I shall remember you all. With all my love and wishes.
ES07.05.18
A very big Thank You to all the wonderful staff at Uplands. Always working hard, always cheerful, helpful and kind. I came in feeling very fragile and with your fantastic help I am going home feeling much better . Thank you everyone a million times! I will never forget the love and care you gave me. With much love and Thank you.
PS05.05.18
My cousin who is 94 was transferred from hospital to Uplands. She was treated with respect and utmost care especially as she was blind and profoundly deaf. Communication was difficult but all staff were patient with her disabilities. As we live 90 miles away and could only visit now and again I felt that she was in safe hands. Well done Uplands.
JN30.04.18
They met all my needs be I knew I needed them with humour and respect.
BL23.04.18
This is just to say a huge thank you to everyone at Uplands, who were so caring and kind to both Teddy and me throughout his stay. We miss you all and so grateful for all your care and friendship. Many Thanks from us both
S&D17.04.18
Rather confused, I didn’t know what had happened. I was found on the floor of my kitchen and taken to the local hospital. A week later I was transferred to Uplands, a nice looking building, well kept and beautifully clean. Physiotherapists were good, explaining what they were doing and why. Food excellent, menu well thought out and beautifully presented. Staff plentiful, all very pleasant and helpful. On the whole a calm, happy atmosphere, helping clients to calm down. A good experience and happy outcome.
RD5.04.18
To everyone at Uplands – I would like to thank you all for the kindness and care you gave my father, William Shepard during his stay eight week stay. Your passion and dedication has helped him to recover and return home and be able to do daily tasks and things he used to enjoy. Everyone was OUTSTANDING but particular people stood out – these were Wilson, Abideen ( amazing physiotherapists) and carers – Leanne and Tidings. Once again all my thanks for returning my dad to some kind of normality.
RY05.04.18
To everyone at Uplands- I would like to thank each and every one of you for looking after my mum Caroline Draper. You are all a bunch of amazing staff, more a hotel than a rehab! Once again Thank You from the bottom of my heart.
CD05.04.18
Nice, friendly staff. Modern surroundings. Lovely food.
KP22.03.18
I just wanted to write and thank you and your wonderful team for your help and support during my recent stay with you. As before, from the moment to arrived I felt safe and secure , ready to start my rehab. Everyone was so kind and nothing was too much trouble. You are all such special people and I can never thank you enough for everything that you all did for me.
13.09.2021
We just wanted to say a huge thank you for all the care you gave my mum whilst she was with you especially the rehab exercises. She says her knees haven't felt so good in years. She is now happy she is at home in her own armchair.
27.05.20
(Uplands is) well-kept and beautifully clean…Food excellent, menu well thought out and beautifully presented. Staff plentiful, all very pleasant and helpful. On the whole a calm, happy atmosphere, helping clients to calm down. A… happy outcome.
05.04.18
I was admitted to Uplands Rehabilitation Centre from hospital ten days ago following a fractured groin. The excellent physio team here are getting me walking again and I have progressed from a wheelchair and walking frame to crutches already, thanks to their rigorous but encouraging treatment.
23.03.18
As you will see I’ve marked excellent, this is because this is how I found the home to be. My stay here has been very comfortable and most beneficial. The physio treatment has worked wonders and I can now do decidedly more than when I arrived when I couldn’t even write my name, I shall work at writing in a straight line. I can now walk with assistance using a frame.
13.02.18
I came here for rehabilitation from the hospital…On arrival, I had NO mobility and now 2 weeks on, I can feed myself, rotate myself in bed, have movement in my legs. The nursing staff have been very good, the physio outstanding and the general auxiliary help is very caring, respectful and treated me with the utmost dignity. I would have no hesitation in recommending Uplands Rehabilitation Centre. Both physios are 24 carat gold.
12.06.17
I would like to thank everyone for your help and support and all the FUN times I have had here. I will be sorry to say Good bye. But I have to go and get back to normal life, which you have got me ready for. Will miss you all.
MD07.05.18
To all the Staff – Thank You so much for all your help. Take care and lots of love.
Sharon05.05.18
Extremely pleased with the excellent standard of care. Everyone is very helpful.
RV24.04.18
Lovely staff, good food and excellent care. Everybody is very friendly and helpful.
JT17.04.18
All staff employees form O.T’s, physio, nurses, carers to the cleaners and cooks to other people involved in the centre are excellent.
CP13.04.18
Thank you all the staff at Uplands for the help the weeks I was there. Your kindness couldn’t be appreciated more.
KC09.04.18
I am very satisfied with the care facilities provided. Together with the rehabilitation programme and regime. Attentive staff have been polite and helpful. Unfortunately, my admission was during the cold, snowy weather spell so an extra radiant hearing was provided in my room.Mobility in the building(with frames) was reasonable, variant floor levels was a surprise. Left to upper floor helpful.
AD05.04.18
I was admitted to Uplands Rehabilitation Centre from hospital ten days ago following a fractured groin.The excellent physio team here are getting me walking again and I have progressed from a wheelchair and walking frame to crutches already, thanks to their rigorous but encouraging treatment.My spotless ensuite bedroom is furnished to hotel standards and even my washing is folded and put away daily upon completion. The food, particularly the meat, is very good and there is always a choice from the sensible and varied menu.Finally, I am so grateful for the wonderfully caring staff, always willing to sort out problems regarding medical needs including the supply of medication from local pharmacies.How fortunate and thankful I am to have been sent to Uplands at part of the struggling NHS service.
KE23.03.18
To all the wonderful staff at Uplands – Brian and I would like to Thank You all so very much for your care and dedication. We feel we have been one big happy family for the last seven weeks. Brian’s improvement is amazing. Thank You all once again. Continue the good work.
Brian and Linda O’Neil15.03.18
To all the lovely staff at Uplands – Thank You so much for your care and kindness to my mum, Jenny. It has meant a lot to me. Love Always.
Veronica18.03.18
I was a patient at a care home and treated very well. The staff were lovely and very patient. The rooms were lovely and clean you could not fault them and that went throughout the home from floor to ceiling.I would also like to thank the chef who provided lovely meals for everyone’s taste.
SW01.03.18
The facilities and standards of physiotherapy and occupational therapy are excellent. The staff are all caring and friendly and concerned with individuals’ welfare. The rooms are airy and clean with en-suite toilet and shower. Cleanliness is excellent and clothing was even washed and returned on a daily basis. Food is excellent, the overall experience has been excellent. The standard provided has been such that my period of rehabilitation has been completed in the shortest period, enabling me to return home with a significantly reduced care programme, thus saving the need for extensive home care, which would otherwise have been required.
MP30.01.18
Very helpful staff. They have helped my mum recover after intensive care.
CK24.01.18
Thank you everyone. You all are very special people to me. I will never forget you. Love Pam.
Pam11.01.18
Happy with the care I’ve been receiving.
Mr R10.01.18
We just cannot thank the staff at Uplands enough for the way they have looked after our Dad. Every member of staff is ultra friendly and all of them have shown a genuine interest in our father’s well-being and health. He has been so happy staying here, it really has helped his confidence.I would have no hesitation whatsoever to recommend Uplands to anybody thinking of using their care and facilities.Thank you to all the wonderful staff.
PS18.12.17
I came to Uplands feeling rather fragile and worried straight from hospital. I had no need to be worried. From the minute I was welcomed in by two very friendly helpful staff members and taken up to my lovely room and bathroom, I felt at home. The hard working staff could not do enough for you.They all come to work with a smile and a nice greeting. The food every day is absolutely fantastic. First Class.
JSJ10.11.17
After leaving the hospital I was needing physiotherapy. The staff are caring and encouraging. The physio was excellent and very supportive.Lovely bright rooms, comfortable.
WW07.11.17
Very good in all departments.
VS18.10.17
I stayed in a clean spacious en-suite room. Staff were very friendly and caring especially the two care staff members who usually helped me with getting up and washing in the morning. They were extremely caring and helpful and seemed to understand my needs even though I don’t speak English. They were very patient with me. Excellent job they did for me.
KC17.10.17
Excellent service. Good staffing. Excellent communication. Good physiotherapy. Good management. Good food. Excellent cleanliness.
DC12.10.18
We are extremely satisfied with all the services supplied and extra care given to my mother. We feel that everyone tried their utmost to care for my mother and the staff were always ready to give her special attention when needed.
PC04.10.17
The care is perfect. I have thoroughly enjoyed my stay. The staff including nurses and carers are kind and efficient. The food is excellent.
YD25.09.17
I have been in this establishment and found no fault.
SD19.09.17
What a pleasant surprise when first visiting this unit. Lovely atmosphere bright and sunny with lovely friendly staff. No problem with any relative being here for rehab. Great facilities. Well done to all workers here from nurses to the kitchen staff. You are doing a great job – Thank you.
SB31.08.17
I think that all of the staff are welcoming and attentive. Uplands is homey but at the same time, the standards of care are of a high standard. The food is excellent and care is taken to offer the right kind of food that meets the needs of each resident. The physiotherapy is of a high standard and sensitive to patients’ needs and fears.
ST29.07.17
Overall standard very good. On occasion get round to complete tasks, physio important. Some under pressure to move in with not much regard to personal health and development. Some staff very helpful at taking care of your personal needs.
MH20.07.17
Found staff very friendly and caring. Food is very good. Room is clean and very comfortable.
BH19.06.17
I have only words to say how grateful I am to everyone at Uplands for their help, kindness they have all shown to me and to the chef for the good food. Thank you all for your kindness and your caring help.
PC13.06.17
Can not ask for a better service provider. Staff are very friendly and very caring, always ready to help. Doing a very good job looking after the patients, always checking on them and taking care of their needs. I could not ask for more regarding my husband’s care from management to ALL THE STAFF including seniors and juniors, kitchen to cleaners. Thank you.
JW12.06.17
Came here for rehabilitation from the hospital. My first impressions were that it was a home from home environment (very nearly). On arrival, I had NO mobility and now 2 weeks on, I can feed myself, rotate myself in bed, have movement in my legs. The nursing staff have been very good, the physio outstanding and the general auxiliary help is very caring, respectful and treated me with the utmost dignity. I would have no hesitation in recommending Uplands Rehabilitation Centre. Both physios are 24 carat gold.
AA12.06.17
I have only words to say how grateful I am to everyone at Uplands for their help, kindness they have all shown to me and to the chef for the good food. Thank you all for your kindness and your caring help.
P VC, ResidentJune 2017
I cannot express my gratitude enough for the treatment that I received at the Uplands Rehab Centre. From the owner, the management, nurses, carers, kitchen staff, physio and occupational therapists, cleaners and maintenance staff. Every member of staff has a smile and are always there to offer help and advice. The level of care is extremely impressive and the constant atmosphere of positivity is satisfying and that one big happy family atmosphere will be missed. Thank you.
John E, ResidentMay 2017
I was so impressed as soon as walking into Uplands Rehabilitation Centre. The atmosphere was superb the place itself was clean, friendly and very comfortable and the staff were exceptional and certain ones were well and truly dedicated. What a fantastic opportunity for my mum and others to be given. I think this place is so fantastic. I can’t think of any other words to describe it. Absolutely exceptional and a pleasure to be part of it.
JKH, Daughter of ResidentMay 2017
I like the place, staff are good, I would like to come and visit you all.
JLMay 2017
The service and help provided at Uplands is second to none. All the staff here are among the kindest and thoughtful people I have ever met
YB, ResidentApril 2017
A wonderful centre with very caring staff. They all work extremely hard to help get us back to our normal level of capability. The food is amazing and is always presented perfectly. The place is always kept very clean and tidy too.
NRApril 2017
I came here for rehabilitation from the hospital. My first impressions were that it was a home from home environment (very nearly). On arrival, I had NO mobility and now 2 weeks on, I can feed myself, rotate myself in bed, have movement in my legs. The nursing staff have been very good, the physio outstanding and the general auxiliary help is very caring, respectful and treated me with the utmost dignity. I would have no hesitation in recommending Uplands Rehabilitation Centre. Both physios are 24 carat gold.
Afzal A, ResidentApril 2017
Can not ask for a better service provider. Staff are very friendly and very caring, always ready to help. Doing a very good job looking after the patients, always checking on them and taking care of their needs. I could not ask for more regarding my husband’s care from management to ALL THE STAFF including seniors and juniors, kitchen to cleaners. Thank you.
JA, Wife of ResidentApril 2017
Generally the care and consideration are great in particular the physiotherapists and nursing staff. Your staff have been magnificent.
AAMarch 2017
To all the wonderful staff at Uplands. [BN] and I would like to thank you all so very much for your care and dedication. We feel we have been one big happy family for the last seven weeks. [BN’s] improvement is amazing. Thank you all once again. Continue the good work.
BNMarch 2017
Everything was done well, no complaint, everything was done perfect..
RWFebruary 2017
I have been very happy with the treatment and service I have received. Staff are all helpful and friendly.
LLFebruary 2017
All the lovely staff at Uplands, thank you so much for your care and kindness to my mum, it has meant a lot to me.
VCJanuary 2017
All staff were always polite and caring.
CHJanuary 2017
The treatment here is the best you can have first class. I would recommend the care here to everybody that needs treatment best there is like a 5 star hotel. Excellent the best treatment. The best six weeks treatment and care, fantastic place to come for rehabilitation.
BGJanuary 2017
Everything from dishing up food to changing ones under clothes with a smile, so friendly helpful ask question they will find the answer. We cannot praise the rooms, comfort, food and the friendly staff enough. This rehabilitation centre is simply the best.
SDPJanuary 2017
My mother has benefitted greatly from Uplands, the physio, in particular, has made a fantastic improvement to her mobility.
07.08.18